{
  "id": "whitepages",
  "name": "Whitepages",
  "category": "people_search",
  "priority": "crucial",
  "jurisdictions": ["US"],
  "parent": "whitepages",
  "owns": ["411"],
  "search": {
    "method": "url_pattern",
    "url": "https://www.whitepages.com/",
    "fetch": "browser",
    "match_signal": "listing",
    "by": ["name", "phone", "address"]
  },
  "optout": {
    "tier": "T1",
    "method": "email",
    "url": "https://www.whitepages.com/suppression_requests",
    "email": "privacyrequest@whitepages.com",
    "requires": {
      "profile_url": true,
      "email_verification": true,
      "captcha": false,
      "gov_id": false,
      "account": false,
      "phone_callback": false,
      "payment": false
    },
    "inputs": ["full_name", "contact_email", "profile_url"],
    "deletion": {
      "via": "email",
      "email": "privacyrequest@whitepages.com",
      "url": "https://whitepagesprivacy.zendesk.com/hc/en-us/requests/new",
      "kinds": ["ccpa", "generic"],
      "notes": "privacyrequest@whitepages.com handles BOTH opt-out (removal from the site) and CCPA deletion requests, explicitly offered for people who do not want to provide a phone number for the automated tool. ~2 business day reply; opt-outs processed within 15 days. Verified from whitepages.com/privacy/consumer-rights 2026-07-01 (page dated 2026-06-22)."
    },
    "playbook": [
      "EMAIL LANE (fully autonomous -- use this): send the removal + deletion request to privacyrequest@whitepages.com including the confirmed listing URL. This is Whitepages' own documented alternative 'if you would prefer not to provide a phone number'. Expect a reply within ~2 business days; they may ask identity-verification questions (name, email) -- answer with least-disclosure, never an ID number.",
      "Include in the email: the listing URL(s), the subject's full name as listed, and the request to (a) remove the listing(s), (b) opt out of sale/sharing, and (c) delete personal data (CCPA 1798.105 for CA residents; they honor requests from other states per their consumer-rights page).",
      "'Once a listing is removed, all known connected listings are also removed and the requester's information will not be sold by Whitepages in any capacity' -- one request covers connected listings; still re-scan afterward, and check Whitepages Premium + 411.com separately.",
      "Alternative 1: webform at whitepagesprivacy.zendesk.com/hc/en-us/requests/new (same ~2-day handling; good fallback if the mailbox bounces).",
      "Alternative 2 (only with an operator on the phone): the automated tool at whitepages.com/suppression_requests -- paste the listing URL, provide a phone number, answer the automated voice call and enter the 4-digit code. Fastest (est 1 day) but NOT autonomous.",
      "Opt-out requests may take up to 15 days; verify with a re-scan before recording confirmed_removed."
    ],
    "notes": "Email/webform lane verified 2026-07-01: privacyrequest@whitepages.com or the Zendesk form replace the phone-callback tool ('if you would prefer not to provide a phone number... submit a request to a customer service agent'). Authorized agents: written signed permission required. General privacy contact: support@whitepages.com.",
    "quirks": [
      "The automated suppression tool (whitepages.com/suppression_requests) REQUIRES a phone number + automated voice call with a 4-digit code + agreeing to their ToS -- that lane is phone_callback/T2. The email/webform lane exists precisely to avoid it; prefer email for autonomy.",
      "Deletion exceptions they state: public records (property, court), fraud-prevention data, active-subscription data, legal holds. 'Hidden from search' vs 'deleted' distinction applies -- their opt-out removes the listing; the CCPA deletion covers non-public account data.",
      "CCPA opt-out requests: up to 15 days to process. Right-to-know/access requests also via privacyrequest@whitepages.com or the Zendesk form."
    ],
    "est_processing_days": 15,
    "reappearance_risk": "medium"
  },
  "last_verified": "2026-07-01",
  "source": "BADBOOL"
}